Amazing experience. I went here back in 2015 and had braces. I got a permanent retainer on my lower teeth after treatment. This week, the left side of my retainer popped off. I was able to get an appointment within a week. I was unfortunately late to my appointment, past the 10 minute grace period. However, they were incredibly accommodating and squeezed me in a couple minutes later. It was a pretty quick and simple process, the assistant was very attentive and checked in with me regularly to see how I was doing. The environment was very nice and friendly. They also seemed like a very collaborative team!